Frequently Asked Questions

How will my order be sent? All orders are shipped Priority Mail via the United States Postal Service and arrive within 2-3 business days. So you’ll get your order fast!

Do you ship outside the USA? At this time our shopping cart is not set up for international orders. If you’re outside of the United States, please call 1-386-673-5574 or email us at fishtales@simplifiedsolutions.org to make arrangements for placing an order as shipping costs must be calculated separately.

Order methods? Place your order safely and securely online, by phone, fax, or U.S. mail.

What forms of payment do you accept? We accept Visa, MasterCard, Discover, and American Express. We also accept checks and money orders – no cash please.

Will I be charged sales tax? A 6.5% sales tax is applied only to orders shipped within the state of Florida.

Can I place a gift order? Absolutely, and we’d be happy to send a gift card along with your order. Your personalized message can be easily entered during the check out process. As a courtesy, we omit prices on the packing slip if you enter a gift message.

Do you offer an affiliate program? Yes. Now you can generate additional income for yourself - and - offer unique and valuable products to your customers and clients, by simply placing our links directly on your website. If you feel your site, newsletter, blog or ezine has relevance to our products just fill out the easy online application and get started today!

What is your privacy policy? We respect your privacy and will not sell, trade, or rent your personal information to others.

Is my credit card information secure? In order to keep your credit card and personal information confidential, all order and payment information is processed safely and securely using (SSL) Secure Socket Layer, a technology that encrypts information so that it can not be read as it travels over the internet.

What is your return policy? All of our products are 100% Satisfaction Guaranteed! Because your satisfaction is our main concern we stand behind our products with a full 30 day money-back guarantee. If for any reason you're not completely satisfied, simply return the entire unused kit within thirty days for a full refund of your purchase price, excluding shipping and handling.

Our door is always open to any comments, questions, or suggestions that could help us improve our site or products. Please feel free to contact us at: fishtales@simplifiedsolutions.org
Or give us a call at: 1-386-673-5574.

Again, thanks so much for your kind words and many referrals, they’re truly appreciated!

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Simplified Solutions
25 Pebble Beach Drive, Ormond Beach, FL 32174
Phone: 1-386-673-5574
Fax: 1-386-671-9574
Email: fishtales@simplifiedsolutions.org

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